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These Terms and Conditions of Sale (“Terms“) govern the contractual relationship between:
KELYON GROUP LTD, a company registered in England and Wales under company number 17194219, with registered office at 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, trading as MARGO (“the Seller“, “we“, “us“, “our“),
and any natural person aged 18 or over acting in a personal capacity outside any commercial activity (“the Customer“, “you“, “your“) placing an order on margo-paris.com (“the Site“).
Placing an order on the Site implies the Customer’s full and unreserved acceptance of these Terms in their version in force at the date of the order.
The Seller reserves the right to amend these Terms at any time. The version applicable is the one in force at the time the order is placed.
The products offered for sale are those displayed on the Site at the time of consultation, within the limit of available stocks. The Seller takes the greatest care in presenting the products: characteristics, photographs, dimensions and colours are described as accurately as possible, but minor variations may exist due to screen rendering or to the artisanal nature of leather goods.
In the event of unavailability after the order has been confirmed, the Customer is informed by email as soon as possible and reimbursed in full within fourteen (14) days.
Prices are displayed in Euros (EUR, €), inclusive of VAT where applicable.
Shipping costs are added to the product price and shown clearly before order confirmation. They are detailed in our Shipping Policy. We currently ship to France, Belgium, Luxembourg, Germany, Italy, Spain, Portugal and Switzerland.
Customs duties and Swiss VAT for shipments to Switzerland are payable by the recipient.
The Seller reserves the right to change prices at any time. Products are invoiced at the prices in force at the time the order is registered.
The Seller reserves the right to refuse or cancel any order in the event of: a dispute relating to a previous order, suspected fraud, manifestly erroneous price, breach of these Terms, or refusal of payment by the banking institution.
The Customer must keep the order confirmation, which constitutes proof of purchase.
Payment is made online at the time of the order, by:
All transactions are secured by SSL/TLS encryption; card payments may require 3D Secure strong customer authentication (PSD2). Card details and IBANs are processed directly by our payment service providers (Shopify Payments, GoCardless) and are never stored on our servers.
The Seller retains ownership of the goods until full payment has been received.
Delivery zones, timeframes, services and costs are detailed in our Shipping Policy.
Delivery times are indicative. They start from confirmation of the order and dispatch of the parcel.
If delivery exceeds thirty (30) days from the date of the order without prior written agreement of an extended timeframe, the Customer may cancel the contract and obtain a full refund within fourteen (14) days, in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Risk of loss or damage of the goods passes to the Customer (or to a third party other than the carrier indicated by the Customer) at the time the goods are physically delivered.
In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and Articles L.221-18 et seq. of the French Consumer Code, the Customer has a statutory right to cancel the contract within fourteen (14) days of receipt of the goods, without giving any reason.
The Seller voluntarily extends this period to thirty (30) days.
To exercise the right to cancel, the Customer informs the Seller of the decision by an unequivocal statement, by email at support@margo-paris.com, or by using the model cancellation form below.
The full conditions of return and refund are set out in our Returns and Refunds Policy.
For Customers resident in France and other European Union countries, the goods benefit from the legal guarantee of conformity provided by Directive (EU) 2019/771 (and, in France, Articles L.217-3 et seq. of the Consumer Code). The Customer is entitled, free of charge, to a repair or replacement of any non-conforming goods within two (2) years from delivery, and may benefit from a price reduction or termination of the contract under the conditions set by law.
The goods also benefit from the legal warranty against hidden defects (in France, Articles 1641 et seq. of the Civil Code), allowing the Customer to obtain a refund or price reduction within two (2) years of discovery of the defect.
For Customers resident in Switzerland, the goods benefit from the statutory warranty for defects under Articles 197 et seq. of the Swiss Code of Obligations (CO), giving the Customer the right to a repair, replacement, or refund in case of non-conformity discovered within the statutory warranty period.
To exercise these statutory rights, contact support@margo-paris.com with the order number, a clear description of the defect and supporting photographs. The Customer’s statutory rights are not affected by these Terms.
The Seller’s liability is limited to the amount of the order in question, except in cases of gross negligence, wilful misconduct, death or personal injury, or where liability cannot be limited or excluded under applicable consumer protection laws.
The Seller cannot be held liable for non-performance or delays caused by an event of force majeure, including but not limited to: natural disasters, strikes, transport disruptions, sanitary crises, governmental measures, telecommunications failures, cyber attacks.
For any question, complaint or after-sales request, the Customer may contact our Customer Care team at:
support@margo-paris.com
A reply is provided within 48 working hours (Monday to Friday).
The processing of personal data is governed by our Privacy Policy, compliant with the UK GDPR, the Data Protection Act 2018 and — for EU residents — the EU GDPR (Regulation (EU) 2016/679).
Offer. The MARGO Box is a monthly subscription for accessories selected by MARGO from the Site's range. Five plans are available: Discovery (1 accessory, €7.99/month), Essential (2 accessories, €14.99/month), Signature (3 accessories, €34.99/month), Prestige (5 accessories including one leather piece, €109.99/month) and Collector (1 bag from our curated selection and 3 accessories, €249.99/month). Prices include VAT where applicable and delivery to France and the European Union. The exact content changes every month and is not chosen by the Customer.
Duration. The subscription is an open-ended contract with no minimum term. It continues month after month until it is cancelled.
Payment by SEPA Direct Debit. The subscription is paid by SEPA Direct Debit through GoCardless (regulated payment services in the EEA provided by GoCardless SAS, RCS Paris 834 422 180, authorised by the ACPR, bank code 17118). The Customer enters their IBAN and signs a SEPA Direct Debit mandate on GoCardless's secure page; the Seller never receives the full IBAN. The first month is collected after the order; each following month is collected on the same day of the month. The Customer is notified by e-mail at least 3 working days before each collection (amount and date), this shorter pre-notification period being agreed in the mandate. The Customer may ask their bank for a refund of an authorised direct debit within 8 weeks of the debit date (13 months if unauthorised).
Dispatch. Each box is shipped within 48 working hours after its payment is confirmed. If a collection fails, the box is not shipped and the Customer is informed by e-mail.
Cancellation. The Customer may cancel at any time, free of charge and without giving reasons, online on the Cancel my Box page, by e-mail to support@margo-paris.com, or by revoking the mandate with their bank. Cancellation takes effect at the end of the month already paid; no further collection is made. The Seller confirms the cancellation and its effective date by e-mail.
Right of withdrawal. The Customer has 14 days from receipt of the first box to withdraw, using the online withdrawal form or the model form; refunds are made within 14 days in accordance with section 8 and the Returns policy.
Changes. Any change to the price or conditions of the MARGO Box is notified by e-mail at least 30 days before it applies; the Customer may cancel free of charge before that date.
Offre. La Box MARGO est un abonnement mensuel d'accessoires sélectionnés par MARGO parmi la gamme du Site, en cinq formules : Découverte (1 accessoire, 7,99 €/mois), Essentielle (2 accessoires, 14,99 €/mois), Signature (3 accessoires, 34,99 €/mois), Prestige (5 accessoires dont une pièce en cuir, 109,99 €/mois) et Collector (1 sac de notre sélection et 3 accessoires, 249,99 €/mois). Prix TTC le cas échéant, livraison en France et dans l'Union européenne comprise. Le contenu change chaque mois et n'est pas choisi par la cliente.
Durée. Contrat à durée indéterminée, sans engagement, qui se poursuit de mois en mois jusqu'à sa résiliation.
Paiement par prélèvement SEPA. L'abonnement est réglé par prélèvement SEPA via GoCardless (services de paiement fournis dans l'EEE par GoCardless SAS, RCS Paris 834 422 180, établissement de paiement agréé par l'ACPR, code banque 17118). La cliente saisit son IBAN et signe le mandat sur la page sécurisée de GoCardless ; le Vendeur ne reçoit jamais l'IBAN complet. Le premier mois est prélevé après la commande, puis le même jour chaque mois. La cliente est prévenue par e-mail au moins 3 jours ouvrés avant chaque prélèvement (montant et date), délai de pré-notification convenu dans le mandat. Elle peut demander à sa banque le remboursement d'un prélèvement autorisé dans les 8 semaines suivant le débit (13 mois en cas de prélèvement non autorisé).
Expédition. Chaque box est expédiée sous 48 heures ouvrées après la confirmation de son paiement. En cas d'échec du prélèvement, la box n'est pas expédiée et la cliente en est informée par e-mail.
Résiliation. À tout moment, gratuitement et sans motif, en ligne sur la page Résilier ma Box (article L.215-1-1 du Code de la consommation), par e-mail à support@margo-paris.com ou en révoquant le mandat auprès de sa banque. La résiliation prend effet à la fin du mois déjà payé : aucun prélèvement n'est effectué ensuite. Le Vendeur confirme la résiliation et sa date d'effet par e-mail.
Rétractation. 14 jours à compter de la réception de la première box, via le formulaire de rétractation en ligne ou le formulaire type ; remboursement sous 14 jours conformément à l'article 8 et à la politique de retour.
Évolution. Toute modification du prix ou des conditions de la Box MARGO est notifiée par e-mail au moins 30 jours avant son application ; la cliente peut résilier sans frais avant cette date.
In the event of a dispute, the Customer is invited to contact our Customer Care team first. If no amicable solution is reached:
These Terms are governed by the laws of England and Wales. Any dispute is subject to the exclusive jurisdiction of the courts of England and Wales, without prejudice to the mandatory consumer protection provisions of the Customer’s country of residence (Rome I Regulation, Article 6, where applicable).
If any provision of these Terms is held to be invalid or unenforceable by a competent court, the remaining provisions shall continue to apply. Section headings are inserted for convenience only and have no contractual value. These Terms, together with the order confirmation, constitute the entire agreement between the parties.
(Complete and return this form only if you wish to cancel the contract.)
To: KELYON GROUP LTD — MARGO Customer Care
71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom
Email: support@margo-paris.com
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]:
___________________________________________________________
Ordered on [*] / received on [*]: __________________________
Name of consumer(s): ______________________________________
Address of consumer(s): ___________________________________
Signature of consumer(s) (only if this form is notified on paper): _______________
Date: ____________________
[*] Delete as appropriate.