Frequently asked questions

Last updated: 3 mai 2026

Orders

How do I place an order?

Select your pieces, add to bag, follow secure checkout. Confirmation email sent immediately.

Can I modify or cancel?

Before shipping: contact us at contact@margo-paris.com. After shipping: wait for receipt and proceed with a return.

Shipping

Delivery times?

2–5 working days within EU standard, 1–2 working days express. International: see Shipping Policy.

Returns

How long to return?

30 days from receipt, no reason required.

When refunded?

Within 14 working days of receipt and verification.

Payment

Methods?

Visa, MC, Amex, PayPal, Apple Pay, Google Pay, BNPL 3 instalments (€100–€2000).

Customer care

Email contact@margo-paris.com — reply within 48 working hours, Mon–Fri 9am–5pm.